Résumé des avis
iGénéré par IA, à partir des avis récents
Les avis sur Toyotafinancial sont partagés. Si certains clients sont satisfaits du service, d'autres signalent des difficultés avec le support ou les délais de livraison.
Tous les avis (53)
41 avis reçus au cours des 12 derniers mois
- MC
Mamounehotmail.fr CURIEL Maria
Non vérifié6 août 2026Rachat anticipé bloqué
Grosse arnaque. Si vous voulez payer par anticipation pour racheter votre véhicule, ils bloquent votre dossier jusqu'à la fin du contrat. Résultat : vous avez 17 500 euros immobilisés chez eux et une voiture qui ne vous appartient toujours pas. À fuir absolument. Et quand vous appelez pour réclamer et hausser le ton, on vous raccroche au nez. Plus jamais Toyota.
- FA
Francine Andermann
Non vérifié26 juin 2026Poor service even after paying off
I have paid my vehicle off, so I am not someone complaining about bills they never settled. Even so, their customer service and call centre are the shabbiest I have ever dealt with. I would never finance another vehicle through them, ever.
- TW
Terry Weston
Non vérifié20 juin 2026Paid off but still on my credit report
Toyota Financial is the worst company you could deal with. The loan was paid off two years ago and my credit report still shows that I owe the money. I confirmed with them that the account was settled two years earlier, and it is still listed as an outstanding debt.
- FD
Fontanería Daniel
Non vérifié20 juin 2026Trato intolerable por una sola cuota
Una estrella porque no se puede poner cero. Tratan al cliente como a un delincuente por deber una sola cuota, de cuarenta ya pagadas. He tenido vehículos financiados por las filiales de otras dos marcas alemanas y jamás recibí un trato así: amenazas con tribunales y juicios, llamadas a todas horas. Cuando termine de pagar, y me quedan cinco cuotas del préstamo, los denunciaré por acoso. Intolerable.
- MC
Mark Cambridge
Non vérifié12 juin 2026Title never sent after moving state
I moved to another state and they had to send the title to the county treasurer's office so I could register the car. My other two cars and even my RV were no problem at all. Toyota said it would be handled and marked the request as resolved in late March. It is now mid-June and it still has not been done. I have had to call every other day for a status update, and every time I get a new rep who contradicts what the last one told me. Their service is the worst. I will never finance anything with them again. Time after time I am told it will be completed in a day or two, and three months later I am still on hold waiting for yet another person to explain why it cannot be done.
- GE
Gestión Efectiva
Non vérifié10 juin 2026Llamada telefónica humillante
Pésima experiencia con el servicio de atención telefónica tras la devolución puntual de una factura. Soy un cliente que paga puntualmente todos los meses y jamás me he negado a hacerlo. Aun así, recibí la llamada de un operador que exigía el pago de un aviso enviado solo dos minutos antes. El trato fue completamente inaceptable, prepotente y una falta de respeto absoluta: se dirigió a mí juzgándome como si fuera un delincuente, llegando a decirme textualmente que si no tengo dinero no compre un vehículo. Esa persona carece por completo de educación, de empatía y de las aptitudes mínimas para atender al cliente.
- MC
M Carmen Rexachs
Non vérifié8 juin 2026No te atienden
No te atienden. Por teléfono siempre están ocupados. El canal de mensajería es una pesadilla gestionada por una inteligencia artificial que ni siquiera entiende el castellano ni verifica tus datos. Y la web de atención al cliente se limita a prometer una respuesta en siete días. Con lo bien que te atienden en el concesionario, es una pena que el servicio posventa sea tan ineficiente y engañoso.
- R
Reliant
Non vérifié4 juin 2026Très mauvaise communication
Très mauvaise communication : e-mails erronés, montants qui ne sont pas à jour, application confuse. Le document de cession a été long à obtenir une fois tous les paiements effectués. Sur le financement lui-même, en revanche, je n'ai rencontré aucun problème : les prélèvements ont été réguliers et sans erreur.
- M
Mariam
Non vérifié1 juin 2026Extremely disappointing experience
I would give zero stars if I could. I was advised to take a PCP agreement based on my budget, but the differences between PCP and HP, and above all the final balloon payment, were never clearly explained. Towards the end of the agreement I discovered I needed about £2,000 to own the vehicle outright. When I asked to spread that over three or four instalments because of financial hardship, my request was refused and I had to borrow from friends and family. After making a payment of over a thousand pounds on the Friday, they then questioned whether I could afford the final £800 due on the Monday, which was the deadline — contradictory and deeply frustrating. I kept up every single payment over the 48-month agreement and expected more understanding and flexibility. Instead the experience caused significant stress and hardship, and left me feeling let down as a customer.
- R
Rob
Non vérifié19 mai 2026No explanation for my charges, then cut off
I returned my electric SUV lease early and was surprised to receive charges labelled "unpaid miscellaneous charges" and "excessive wear and mileage", with no explanation of what they covered or how the amounts were calculated. I contacted Toyota Financial Services twice for clarification. The first agent could not explain the charges and hung up when I asked for a manager. On the second call, the agent put me on hold to check and then left me waiting for thirty-five minutes until the call centre closed. I still have no clear explanation for these charges. This level of customer service is unacceptable.
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